Shipping policy
Shipping & Delivery Policy
Effective Date: 13 July 2026
Thank you for shopping with CloudCycle.
This Shipping & Delivery Policy explains how we process, ship, and deliver your orders throughout South Africa.
1. Delivery Areas
We currently deliver throughout South Africa using Aramex Store-to-Door courier services.
Unfortunately, we do not currently offer international shipping.
2. Processing Time
Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed:
- Monday to Friday will begin processing during normal business hours.
- On weekends or public holidays will be processed on the next business day.
Orders will only be shipped once payment has been confirmed.
3. Estimated Delivery Time
Once your order has been dispatched, estimated delivery is:
8–12 Business Days
Delivery times are estimates only and begin once your order has been handed over to the courier.
Business days exclude:
- Saturdays
- Sundays
- South African public holidays
4. Courier Partner
All orders are shipped using:
Aramex Store-to-Door
Once your parcel has been dispatched, you will receive tracking information via email or SMS where available.
5. Delivery Delays
While we make every effort to ensure timely delivery, estimated delivery dates are not guaranteed.
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:
- Courier operational delays
- Severe weather conditions
- Public holidays
- High order volumes
- Load shedding affecting courier operations
- Civil unrest or strikes
- Remote delivery locations
- Road closures
- Force majeure events
CloudCycle is not liable for delays caused by third-party courier services or circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers by communicating with the courier and providing shipment updates where possible.
Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
CloudCycle is not responsible for delays, failed deliveries, or additional courier charges resulting from:
- Incorrect delivery addresses
- Incorrect contact numbers
- Failure to be available to receive delivery
- Failure to collect redirected parcels where applicable
If a parcel is returned to us due to incorrect information supplied by the customer, additional shipping fees may apply before the order can be resent.
7. Tracking Your Order
Once your order has been dispatched, tracking details will be provided where available.
Please allow up to 24 hours for tracking information to become active.
8. Failed Deliveries
If delivery cannot be completed because:
- the recipient cannot be contacted,
- the address is inaccessible,
- delivery information is incorrect, or
- delivery is refused,
the parcel may be returned to CloudCycle.
Any additional delivery charges for re-shipping may be payable by the customer.
9. Damaged or Missing Parcels
If your parcel arrives:
- visibly damaged,
- incomplete, or
- appears to have been tampered with,
please notify us within 48 hours of delivery.
Please include:
- Your order number
- Photographs of the parcel
- Photographs of the packaging
- Photographs of the product (if applicable)
This helps us investigate the matter with the courier.
10. Lost Parcels
If a parcel is confirmed by the courier to be lost in transit, CloudCycle will investigate the matter with Aramex.
Where appropriate, we will provide a replacement or refund in accordance with the Consumer Protection Act.
11. Delivery Acceptance
Risk in the goods passes to the customer upon delivery to the address provided during checkout.
Customers are encouraged to inspect parcels immediately upon receipt and report any issues without delay.
12. Shipping Charges
Shipping costs, where applicable, will be displayed during checkout before payment is completed.
Any promotional free shipping offers are subject to change without prior notice.
13. Contact Us
If you have any questions regarding your delivery, please contact us:
CloudCycle